Privacy Policy

1. Information We Collect

We may collect information that you provide directly, information generated through your interactions with our services, and limited technical information collected automatically.

Information you provide

• Name, company name, email address, telephone number, and mailing address.
• Information submitted through forms, emails, telephone calls, text messages, or conversations with an AI receptionist.
• Customer-service requests, appointment details, preferences, and other information needed to respond to you or complete a requested action.
• Messaging consent records, including when and how consent was provided or withdrawn.

Information collected automatically

• Device, browser, IP address, approximate location, referral source, and website activity.
• Call, message, and interaction metadata, such as date, time, duration, delivery status, and communication preferences.

2. How We Use Information

We may use information to:

• Provide, operate, secure, support, and improve our website and services.
• Respond to questions, provide customer service, schedule requested appointments, route communications, and perform actions you request.
• Send transactional, customer-care, appointment, account, service, or promotional communications when permitted and when the appropriate consent has been obtained.
• Maintain records of consent, opt-outs, and communication preferences.
• Prevent misuse, investigate security issues, comply with legal obligations, and enforce our agreements.
• Analyze service performance using aggregated or de-identified information.

3. SMS and Email Communications

We send SMS messages only to individuals who have deliberately and affirmatively opted in to receive them. Authorized business customers may enroll in Cassius Technology AI Receptionist Alerts by visiting our public SMS Consent page and personally texting START to 307-458-1248 from the mobile number they wish to enroll. Merely providing a telephone number does not enroll anyone in an SMS program.

Cassius Technology sends SMS text messages or emails only when there is a lawful basis to do so and, where required, after the recipient has provided clear and affirmative consent. Consent is voluntary, is not a condition of purchasing or using our services, and may be withdrawn at any time.

SMS program disclosures

• Messages may include customer-care responses, requested information, appointment reminders, service notifications, follow-ups, or promotional content consistent with the consent provided.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to cancel SMS messages.
• Reply HELP for help, email contact@cassiustechnology.com, or call 307-317-4759.
• Carriers are not liable for delayed or undelivered messages.

You may withdraw SMS consent at any time by replying STOP. You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us. Opting out of marketing does not prevent service-related communications that are necessary to fulfill a request or transaction, where permitted by law.

4. How We Disclose Information

We do not sell personal information. We may disclose information to service providers that process data on our behalf to operate our services, such as hosting, communications, analytics, security, and professional-service providers. These providers may use information only to perform contracted services and must protect it appropriately.

Mobile phone numbers, SMS opt-in information, and messaging consent data are not shared with third parties or affiliates for their own marketing or promotional purposes. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction subject to appropriate safeguards.

5. AI Receptionist Interactions

When you interact with an AI receptionist powered or operated by Cassius Technology, your conversation may be processed to understand your request, provide a response, complete authorized tasks, maintain relevant interaction history, improve service quality, and support safety or troubleshooting. The AI may identify itself or provide disclosures appropriate to the use case and applicable law. Do not provide sensitive information unless it is necessary for your request and you are authorized to provide it.

6. Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and service context. We use reasonable administrative, technical, and physical safeguards, but no transmission or storage system can be guaranteed completely secure.

7. Cookies and Analytics

Our website and service providers may use cookies or similar technologies for essential operation, security, preferences, and analytics. You can control cookies through your browser settings, although disabling some cookies may affect site functionality.

8. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, or portability of personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent. To make a request, contact us using the information below. We may need to verify your identity.

9. Children’s Privacy

Our services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us.

10. Third-Party Services and Links

Our services may connect to third-party systems or websites at a customer’s direction. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

11. Changes to This Policy

We may update this policy periodically. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through additional appropriate means.

12. Contact Us

Questions or privacy requests may be directed to:

Cassius Technology
5830 E 2nd St, Ste 7000
Casper, WY 82609
contact@cassiustechnology.com
307-317-4759